Privacy Policy

Gentlemec Motor Services Ltd

Who we are

The data controller of your personal data is ‘Gentlemec Motor Services Ltd’. We can be contacted by post at: Workshop, Rear of 89 Castle Lane West, Bournemouth, BH9 3LH, by telephone on: 01202 985265 or by email: info@gentlemec.co.uk.

This Privacy Policy applies to you if you use our Services and if you contact us or we contact you about our Services. It also applies to visitors to our website. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the current GDPR & Data Protection (2018).

 
Collecting your personal data

The type of information we will collect about you includes (but is not limited to) the following:

· Your name

· Your address

· Telephone number(s)

· Email address(es)

· Vehicle Make and Model

· Vehicle Registration Number (VRN)

· Vehicle Mileage

· Information you give us when entering customer surveys

 
For our customers, most of this personal data is required to provide our Services to you. If you do not provide this personal data information we ask for, it may delay or prevent us from providing our Services to you.

How your personal data is collected

We collect personal data:

1. Directly from you either via telephone, our website contact form or social media (This is when you enquire about our Services, when you make a purchase or during the subsequent processing stage)

2. Indirectly through the usage of our Services

 
Visitors to our website

We may use technology to track the patterns of behaviour to our website. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this from happening. We also track click-through links in emails that are sent as part of our marketing or reminder service. For further information about our use of cookies, please refer to our 'Cookies' section below. 

 
Information we receive from third-parties

Social Media: publicly available information through social media sites, such as Facebook, Instagram, and Google, including where you have responded to a promotional item or offer from us through social media facilities.

 
How and why we use your personal data

Under Data Protection Law, we can only use your personal data if we have a proper reason for doing so. 

We use your personal information for the following reasons:

· So you can obtain a quote for the use of our Services

· To provide your vehicle with an MOT

· To provide your vehicle with servicing, repairs or any other Service.

Our lawful basis for processing your personal data is due to it being necessary for the performance of providing you with a quotation, MOT, servicing, repairs and any other Services to your vehicle. 

If a quote is accepted, and we carry out work to your vehicle, we will keep your details on file for the purpose of reminders for your annual Service and MOT (we will ask your consent to these reminders via our contact form on the website, or over the phone when you proceed with your quote. You can withdraw your consent at any time). Your details will also be kept on file for HMRC Audits on Gentlemec Motor Services Ltd accounting.

Marketing Communications

We may use your personal data to send you periodic communications (by email or direct mail) about future product launches.

We have a legitimate interest in processing your personal data for marketing purposes. This means we do not usually need your consent to send you information about features, products, services, event and special offers. However, where consent is needed, we will ask for this consent separately and clearly. 

We will always treat your personal data with the utmost respect and never sell or share it with other organisations for marketing purposes.

You have the right to opt out of receiving marketing communications at any time by emailing info@gentlemec.co.uk or using the ‘unsubscribe’ link in our emails.

How we store your information

Your information is securely stored within our quoting and invoicing system 'Invoice Simple'. You can find out how 'Invoice Simple' store and protect your information HERE. 

We keep your personal information outlined in 'Collecting your personal data' for a period of 6 years. We will then dispose of your information by removing and permanently deleting it from our systems.

Sharing your personal information

We will never share your name, address and contact details with anyone other than employees of Gentlemec Motor Services Ltd or HMRC for the purpose of auditing our accounts. 

We may however share your Vehicle Make and Model and Vehicle Registration Number with third-party providers to provide us with quotations and/or parts.

 
For the purpose of MOT’s your Vehicle Make, Model and Mileage will be shared with the MOT Testing Centre and the Ministry Of Transport.

 
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) We have a contractual obligation.

(b) We have a legitimate interest.

(c) Legal Obligation 

 
Your rights

Under Data Protection Law, you have the following rights including:

· Your right of access - You have the right to ask us for copies of your personal information. 

· Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

· Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the contact information in 'How to contact us' if you wish to make a request, ensuring you have provided us with enough information so we can clearly identify you, as well as what right you want to exercise and the personal data to which your request relates.

How to Complain

We hope that we can resolve any query or concern you may raise about our use of your personal data. If you want to complain about how we have used your personal data, please email or write to us using the contact information in 'How to contact us'.

However, if we are not able to resolve your complaint to your satisfaction, you can complain to the ICO, the UK’s supervisory authority, the Information Commissioner’s Office. Further information about how to make a complaint to the ICO can be found on the ICO website https://ico.org.uk/.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

How to contact us

Please contact us by email, post or telephone if you have any questions about this privacy policy or the information we hold about you. Our contact details are shown below:

info@gentlemec.co.uk 

 
Gentlemec Motor Services Ltd

Workshop

Rear of 89 Castle Lane West

Bournemouth

BH9 3LH
 

Phone: 01202 985265

 
This privacy policy was last updated on 06/01/2023.

 
Cookies

We use cookies to collect and store basic user data to assist us to deliver the right content on our website. These necessary cookies enable core functionality such as security, network management and accessibility. 

We may choose to use analytical cookies to optimise your website experience and analyse and report on our website traffic and how the website it used. The cookies collect information that does not directly identify you.